If you mistakenly overcharged an owner, for example you charged him for the same invoice twice on his statement which has already been paid out, this is the way to refund him:
- Find the owner
- Click on New Credit
- Find the correct property or the credit can be for the company in general.
- Under Amount, put in the same amount as mistakenly charged on the statement.
- Under Description you can write the reason. E.g. Invoice mistakenly charged twice.
In the next months statement, this will automatically be deducted and will show up on the statement as a credit.
If you mistakenly have two of the same invoice, you can then also open the credit note which you have just created, and apply it to the outstanding invoice.