This is how to create a refund when you mistakenly overcharge a landlord, either by charging the same invoice twice or creating a manager invoice by mistake.
If the mistake has not yet been locked into a statement and no transactions reflect it in the bank they can simply be deleted, otherwise follow the instructions below.
Mistake from the Manager
When making a mistaken charge from the manager, in order to refund the Owner you will need to create a manger credit note as follows:
- Open the relevant property.
- Click More.
- Select the manager you would like to give the credit from under Credit Note from manager.
- This will open a new credit note from your management company to the property owner.
- Fill in the description, account ledger, and amount.
- Click Save.
- The manager credit note will now show up in the landlord statement like all supplier credit notes.
Manager credit notes will need to be paid off from your business account to your client account the same way as a supplier credit note.
The credit notes can be viewed in either the expense tab of the owner or the income tab of the manager.
Note: Manager credit notes will not show up in the Manager statements.
Supplier Invoice Mistake
If you mistakenly put an incorrect charge for the owner on the system from a supplier you will need to make a supplier credit note as shown in the following article Supplier credit note
The credit note can then be applied directly to the mistakenly charged invoice.