This is how to reconcile an incoming payment that was allocated by mistake to an incorrect tenant.


If you realised your mistake before the payment went into a statement:


  • Just open the lease page of the tenant you created the payment for.
  • Find the payment under the Account tab, open it and delete it.
  • SleekTech will warn you that by deleting the payment it will be unlinked from the bank transaction.
  • Delete it anyway.


If you realised your mistake after the payment was already included in a statement and already paid out to the landlord, you can no longer amend the payment.


We will have to add some transactions in order to fix the mistake.


If the correct tenant is under the same landlord as the incorrect one, we will only need to rectify the tenant's accounts, as the payment should have gone to that landlord anyway.


In order to rectify the tenants accounts do the following:


Firstly, lets fix the tenant whom we wrongly applied the rent to:


  • Find the tenant whom you allocated the payment to.
  • Under More select Non Rent Invoice and create a new invoice.
  • Under Description enter the rent period of the incorrect payment, and you can add something to indicate that the previous payment was allocated by mistake.
  • Insert the same amount as the incorrect payment.
  • Make sure to click Set Rental Fee so the landlord commission will be applied when later collecting this payment.
  • Once saved, this tenant account will be outstanding the amount of the original payment.


Next, lets fix the tenant who actually paid the rent.

  • Find the tenant who actually paid the rent.
  • Under More select Credit Note.
  • Under Description enter the details of the payment that was mistakenly allocated to another tenant.
  • Insert the same amount as the original payment.
  • You can then apply the credit note to the outstanding rent.


If the two tenants are from two different landlords, we will also have to fix both landlord accounts.


Let's start with the incorrect landlord that you mistakenly sent the payment to in the statement.

  • Find the owner page.
  • Under More click on Manager invoice.
  • Under Description fill in some details to indicate the incorrect payment.
  • Under Amount fill in the payment amount minus the commission. E.g. the payment was £1000 and you charge the landlord 10% commission, insert £990.
  • This amount will be deducted from the next landlord statement to withhold the extra payment sent to them.


Finally, lets fix the correct landlord account to ensure he now gets the rental payment in his next statement.


  • Open the owner page.
  • Under More click on Manager Credit.
  • Under Description fill in the payment amount minus the commission as above.
  • This amount will now be added to the next landlord statement as credit to make up for the missing payment.