SleekTech Customer Agreement (SLA)

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This Customer Agreement (“Agreement”) sets out the terms under which SleekTech Ltd (“SleekTech”, “we”, “us”, or “our”) provides access to our property management software (“Service”) to you (“Customer”, “you” or “your”). By signing up and using the Service, you agree to this Agreement.

1. The Service

SleekTech provides cloud-based property management software designed for use by agents and landlords. As part of the platform, managers, tenants, and suppliers may be given access to certain web portals, but these are ancillary features and are not covered by this SLA.

The Service is primarily delivered through a desktop interface, with all data securely hosted in the cloud.

2. Availability & Support

  • We use reasonable endeavours to maintain at least 99.9% uptime each calendar month. This target excludes planned maintenance, emergency updates, and circumstances outside our reasonable control (such as internet or hosting provider outages). 

  • Customer support is provided via support tickets or email during regular business hours (UK time).

  • Phone support may be available as an additional service but is not included in this SLA.

  • We may occasionally announce in advance certain days (e.g. national or religious holidays) where support will not be available.

3. Customer Obligations

To use the Service, you agree to:

  • Keep your login details secure and not share them improperly.

  • Ensure your users comply with all laws when entering or processing data.

  • Not attempt to copy, reverse engineer, or misuse the Service.

  • Ensure accurate information is provided to SleekTech.

4. Fees & Payment

  • Subscription fees are monthly in advance, payable by Direct Debit through our Stripe system.

  • Additional services such as SMS credits or e-signature credits are charged at purchase and are non-refundable, even if unused.

  • Subscription fees are also non-refundable. If you subscribe mid-month, we charge a pro-rata fee until the end of that month, with regular billing starting on the 1st of the next month.

  • At sign-up, a £1+VAT monthly charge will apply until installation is complete, after which the full subscription rate begins.

  • If payment fails, we may suspend or terminate access after giving notice.

5. Cancellation & Termination

  • You may cancel at any time. Cancellation stops future billing, but no refunds are issued for the current month.

  • SleekTech may suspend or terminate accounts in cases of non-payment, misuse, breach of law, or attempts to harm the Service.

  • On cancellation, you may request a SQL Server database backup before the cancellation period ends. You can also export data using built-in export tools, where available.

6. Data Handling

  • We do not commit to retaining customer data after cancellation.

  • Customers are responsible for exporting or requesting backups before their account is closed.

7. Liability & Responsibility

  • We will provide the Service with reasonable care and skill.

  • However, we cannot guarantee uninterrupted or error-free operation, and we are not liable for issues outside our reasonable control.

  • Our total liability to you, however arising, will not exceed the total subscription fees you have paid in the 12 months preceding the claim.

  • We are not liable for indirect, incidental, or consequential losses, such as lost profits or business interruption.

  • Customers remain responsible for the accuracy of the data they enter and for compliance with laws when using the Service.

8. Intellectual Property

The Service, software, and all related materials are the property of SleekTech. We grant you a limited, non-exclusive licence to use the Service for your business purposes only.

9. Updates & Versions

  • We continuously improve the Service and may update features at any time.

  • Customers are expected to always use the latest version of the Service. We cannot provide support or be liable for errors, issues, or losses caused by use of an outdated version.

  • We may update these terms occasionally. If changes are significant, we will give you reasonable notice. Continued use of the Service after that notice will mean you accept the updated terms.

10. Governing Law

This Agreement is governed by the laws of England and Wales, and any disputes will be resolved exclusively in the courts of England and Wales.